Who This Applies To
These instructions apply to anyone who has contacted a business through Instagram, WhatsApp, website chat, forms, or other PROXe-powered communication channels.
What Data May Be Stored
Depending on how you got in touch, we may store: your name, phone number, email address, Instagram username or account identifier, Instagram comments and direct messages, WhatsApp messages, website chat messages, timestamps, enquiry details, and follow-up notes.
PROXe’s Role
Businesses use PROXe as a technology service provider to manage CRM, messaging, automation, and support workflows. PROXe processes data on behalf of the business you contacted and does not sell user data.
Instagram & Meta Data
If you interact with a business through Instagram, we may receive data through Meta APIs, including Instagram account identifiers, direct messages, comments, messaging metadata, and related interaction history. This data is used only to respond to your enquiry and manage that business’s communication workflows.
WhatsApp Platform Data
If you interact with a business through WhatsApp, we receive data through Meta’s WhatsApp Business API, including your phone number, message content, sender name, message templates, conversation history, and delivery metadata. This data is used only to respond to your enquiry and manage that business’s communication workflows. We do not sell or share this data outside the business you contacted.
How To Request Deletion
Email connect@bconclub.com with the subject line “Data Deletion Request”.
Please include enough information for us to identify your records — such as your Instagram username, phone number, email address, or the channel through which you made contact.
What Happens Next
After verifying your request, we will delete or anonymize the associated records from active systems, including PROXe-powered CRM and messaging records, unless retention is required for legal, security, dispute-resolution, or legitimate business purposes.
Timeline
We aim to process valid deletion requests within 30 days of receiving sufficient identifying information.
Contact
For privacy or data-deletion questions, contact connect@bconclub.com. See also our Privacy Policy.
